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Gary Maxwell Insurance Agency

3.7
  • Insurance
  • Cookeville, TN

About this business

Insurance

Location details

1283 S Walnut Ave, Cookeville, TN, 38501, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.736 reviews
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Lydianna Leon-Alvarez's profile image
Lydianna Leon-Alvarez 
2 months ago

I had a very disappointing experience due to the behavior of one staff member. She was extremely rude and unprofessional, which made what should have been a simple interaction uncomfortable. Customer service is important, and unfortunately this was completely lacking. I hope management addresses this issue, as it reflects poorly on the business. Very Karen behavior for a heather 

Molli Leon's profile image
Molli Leon 
2 months ago

This place has the worst employees. Heather is immature, unprofessional, hostile, and downright rude. Instead of admitting her own mistakes she makes it out that you are the one at fault and is sure to try and embarrass you in front of everyone. In reality that’s just embarrassing herself and the business she works for, I’m not sure how a business could be proud to have her as an employee if they actually took the time to look into her. She is the most childish and petty “grown woman” I have ever laid eyes on. Would highly ... read more

G Root's profile image
G Root 
a month ago

I have done business with Lee at Gary Maxwell Insurance for over three years and have received nothing but exceptional service! I would HIGHLY recommend them for all your insurance needs. 

Mike Mullinger's profile image
Mike Mullinger 
2 months ago

SO NICE!!!!! I think it was heather that answered the phone and she could not have been more helpful and pleasant to deal with. I work at a car dealership and talk to a lot of banks and insurance companies, and this is one of the good ones!! 

Ed Buck's profile image
Ed Buck 
9 months ago

I have been a customer of this agency for 20 years. During my visit, an employee violated my confidentiality by posting/sharing information about my visit and policy to others. The customer service abruptly stopped when this was revealed. Gary Maxwell was more concerned with defending his employee, then addressing the issue. I cancelled my insurance and I suggest others might want to deal with Swallows Insurance. 

Frequently asked questions about Gary Maxwell Insurance Agency

How is Gary Maxwell Insurance Agency rated?

Gary Maxwell Insurance Agency has a 3.7 star rating with 36 reviews. 

When is Gary Maxwell Insurance Agency open?

Gary Maxwell Insurance Agency is closed now. It will open on Monday at 8:00 a.m.