Northwestern Insurance Agency

Shawn Ryser 

on Google

10 months ago

I was working through how to manage the insurance policies of my father as he passed away earlier this year. While trying to understand the process the agent cut me off and said, "I'll need to talk to Erie Insurance." and hung up on me. The policy was ending due to my father's passing, and instead of being helpful during the process, I was treated rudely. It was a very inappropriate manner to manage the situation, and I will highly recommend against their services moving forward. 

Elizabeth Fox 

on Google

3 years ago

I have worked with Don at Northwestern Ins for about 6 years now--ever since I got my first auto insurance policy at 18. He is awesome to work with and so helpful. He always shows me all the options and makes sure I know all the details before making my choice, and if I ever have questions he explains things in detail in a way that I can understand. Don always gets back to me the same day and calls me back when he says he will. He never leaves me hanging. I have had nothing but pleasant experiences working with Don and the... read more

Olivia w 

on Google

3 years ago

Been with Erie insurance for almost 10 yrs but the agent I got made me almost switch to a different insurance company. Unresponsive, rude if you do get a hold of the agent. If you have questions or concerns and want to feel good about your insurance company. Maybe go somewhere else. There are bigger companies that treat their clients nicer.but maybe it was just the agent I had. 

Carl Sattler 

on Google

6 years ago

I imagine it takes a fair amount of effort to generate a positive review for an insurance company but Stephanie makes it look easy. We learned, by referral, of NW Ins. as a result of doing my annual cost comparison and I now enjoy making informed decisions with quick access to information from a knowledgeable agent, ney, advocate. This goes beyond pricing out options which we've sorted through plenty but add on insuring a teen, an adult child, a home insurance claim, and lots of questions in between. Stephanie's responses ar... read more

G 

on Google

7 years ago

I've been a customer here for years now and have had nothing but good experiences. Really friendly folks. They get back to you really quickly and explain things really well.